Lost, Stolen, or Damaged Items Policy

At Stays by OG, we strive to provide a comfortable and well-equipped environment for all our guests. To maintain the quality and integrity of our accommodations, we ask that guests take responsibility for the property and its contents during their stay. The following policy outlines the costs associated with lost, stolen, or damaged items:

Lost Items

  • Replacement Fee: Should any item be reported missing at check-out, a replacement fee will be applied. This fee is based on the current market value of the item.

  • Essential Items: Items deemed essential for the comfort and functionality of the space (such as keys, remote controls, or safety equipment) are subject to immediate replacement charges.

Stolen Items

  • Guest Responsibility: Guests are responsible for items that are stolen during their stay, especially if negligence or improper handling is determined.

  • Cost Recovery: The full cost of the stolen item(s) will be charged, including any additional administrative fees incurred during the process.

Damaged Items

  • Assessment of Damage: In the event an item is damaged, our team will assess the extent of the damage. Charges will depend on factors such as the severity of the damage, the age of the item, and its original purchase value.

  • Normal Wear and Tear: Please note that normal wear and tear is not subject to extra charges. Only damage that exceeds what is considered normal usage will be billed.

Additional Information

  • Itemized List: A detailed list of items and their associated replacement or repair costs is available upon request.

  • Billing: Any fees related to lost, stolen, or damaged items may be deducted from your security deposit or billed directly to your account.

  • Dispute Resolution: We are committed to fairness. If you have any questions or concerns regarding any charges, please contact our guest services team to discuss the matter further.

  • Guest Cooperation: We appreciate your cooperation in helping us maintain a high-quality environment for all guests.

By staying with us, you agree to assume responsibility for the above items as described in our policy. Thank you for choosing Stays by OG and for helping us ensure a great experience for everyone.